Terms of Service

6.1 Pricing

• All prices are displayed in Euros (€) and include applicable VAT where required
• Prices are subject to change; however, changes will not affect existing active subscriptions until renewal

6.2 Payment Processing

• Orders are processed by Lemon Squeezy, LLC, which acts as Merchant of Record and authorised reseller of our Products. Lemon Squeezy handles payment, invoicing and applicable taxes. Your License to use the Product is granted by FleetConnector under these Terms.
• We do not store credit card or payment details on our servers
• By purchasing, you also agree to Lemon Squeezy's Terms of Service

6.3 Subscription Billing

• Subscriptions are billed annually in advance
• Your subscription will automatically renew unless cancelled before the renewal date
• You will receive a reminder email before renewal
• You can cancel auto-renewal at any time through your Lemon Squeezy customer portal

6.4 Failed Payments

• If a renewal payment fails, we will attempt to process it again
• After repeated failures, your license will be deactivated
• You may reactivate by completing payment manually

8.2 How to Request a Refund

Email refunds@fleetconnector.app with:

• Your order number
• The email address used for purchase
• Reason for refund (optional, but helps us improve)

8.3 Refund Processing

• Refunds are processed within 14 business days
• Refunds are issued to the original payment method
• Upon refund, your license is immediately revoked

8.4 Exclusions

Refunds may be denied if:

• The request is made after the 14-day period
• There is evidence of abuse, fraud, or violation of these Terms
• The same customer has previously received a refund for the same Product

8.5 Renewals

Renewal payments are non-refundable. You can cancel auto-renewal at any time to prevent future charges.

9.1 Scope of Support

During your active subscription, you are entitled to:

• Email support for installation and configuration issues
• Assistance with bugs or errors in the Product
• General usage questions

9.2 Exclusions

Support does NOT include:

• Customization or modification of the Product
• Support for third-party plugins, extensions, themes, or software
• Server configuration, hosting issues, or issues in the core of the Platform
• Training or consulting services
• Support for Products used in violation of these Terms

9.3 Response Times

We aim to respond to support requests within 2 business days. Response times may vary based on volume and complexity.

9.4 Custom Development

Custom development services are available at additional cost. Contact custom@fleetconnector.app for inquiries.

10.1 Updates

During your active subscription, you will receive:

• Bug fixes and security patches
• Compatibility updates for new versions of supported Platforms and Integrations
• Feature improvements at our discretion

10.2 After Subscription Expires

When your subscription expires or ends:

• Your License Key is deactivated
• Your access to license validation, updates, support, and our services ends
• Functionality of the Product that depends on license validation stops working
• Correct operation of the Product is no longer guaranteed
• You can renew your subscription to restore access

10.3 No Obligation

We are under no obligation to:

• Release updates on any specific schedule
• Maintain backward compatibility indefinitely
• Continue development of any Product

If we discontinue a Product during your active subscription, we refund the unused, prepaid part of your subscription pro rata.

10.4 Beta Features

Features marked as beta are provided as is. They may change or be removed at any time, and we give no guarantee regarding their availability or operation.

12.1 Exclusion of Damages

12.2 Liability Cap

The total liability of FleetConnector arising from or related to these Terms or the Product is limited to the amount the Customer paid for the Product concerned in the twelve (12) months preceding the event that caused the damage. This includes amounts paid to Lemon Squeezy as our Merchant of Record and authorised reseller (see 6.2).

12.3 Exceptions

The limitations and exclusions in this section 12 do not apply if the damage is caused by intent (opzet) or deliberate recklessness (bewuste roekeloosheid) on the part of FleetConnector. Where a limitation or exclusion is not permitted under mandatory law, our liability is limited to the extent that law does permit. Otherwise, these limitations apply regardless of the legal basis of the claim, including when a remedy under these Terms fails to achieve its purpose.

12.4 External Platforms and Services

FleetConnector is not liable for damage caused by outages, changes, or the discontinuation of external Platforms, Integrations, or APIs.

12.5 Notice and Time Limits

Any right to compensation for damage lapses if the Customer has not reported the damage to FleetConnector in writing within thirty (30) days after discovering it. In any event, every claim against FleetConnector lapses twelve (12) months after it arose.

14.1 Your Data

The Product processes data within your own systems, on your Platform (such as WooCommerce). Order data, customer information, and delivery details remain on your servers and are transmitted directly to your connected Integrations (for example third-party delivery, logistics and fulfilment platforms such as Onfleet).

14.2 Our Access

Except as described in 14.5, FleetConnector does NOT:

• Access, store, or process your customer data
• Have access to the orders or customer information on your Platform
• Store any data transmitted between your store and connected Integrations

14.3 License Validation

The only data transmitted to our servers is:

• Your License Key
• The domain where the Product is installed
• Product version (for compatibility purposes)

14.4 Your Responsibilities

You are solely responsible for:

• Compliance with GDPR, privacy laws, and data protection regulations
• Informing your customers about data processing
• Securing your own systems, your Platform, and your data
• Ensuring lawful use of your Platform and connected Integrations (such as delivery, logistics and fulfilment platforms)

14.5 Support Access

If you give us access to your systems or data for a support request (for example administrator access, logs, or screenshots that contain order data), FleetConnector:

• Uses that access and data only to resolve the support request
• Acts only on your instructions
• Keeps the data confidential
• Deletes the data once the support request has been resolved
• Reports any personal data breach to you without undue delay
• Applies appropriate technical and organisational measures to secure the data
• Does not engage sub-processors without your prior consent
• Assists you where reasonably required in meeting your obligations under the GDPR, including requests from data subjects
• Provides the information necessary to demonstrate compliance with these obligations, and allows for and contributes to audits where reasonably requested

For this situation, these provisions constitute the data processing agreement between you (as controller) and FleetConnector (as processor). You limit the personal data you share with us to what is necessary for the support request.

15.1 Integration

Our Products run on supported e-commerce platforms (such as WooCommerce) and connect to third-party delivery, logistics and fulfilment platforms (such as Onfleet) through Integrations. Your use of these Platforms and services is subject to their respective terms and privacy policies.

15.2 No Responsibility

FleetConnector is not responsible for:

• The availability, accuracy, or performance of Platforms and third-party services
• Changes to Platforms or third-party APIs that may affect Product functionality
• Any damages resulting from outages, changes, or the discontinuation of Platforms or third-party services

15.3 API Changes

We make reasonable efforts to update our Products for changes to supported Platforms and third-party APIs, but cannot guarantee immediate compatibility with all updates.

15.4 No Affiliation

WordPress, WooCommerce, Automattic, Onfleet, and the other Platforms and Integrations mentioned on the Website or in our Products are trademarks of their respective owners. FleetConnector is not affiliated with, and is not endorsed by, these parties.

16.1 Termination by You

You may stop using the Product and cancel your subscription at any time through your Lemon Squeezy customer portal.

16.2 Termination by Us

We may terminate or suspend your license immediately, without prior notice, if:

• You violate any provision of these Terms
• You engage in fraudulent or illegal activity
• Your payment method fails and is not resolved
• Required by law or legal process

16.3 Effect of Termination

Upon termination:

• Your License Key will be deactivated
• You must stop using the License Key, license validation, updates, support, and our services
• No refund will be provided for termination due to breach

16.4 Survival

Sections relating to Ownership, Warranty Disclaimer, Limitation of Liability, Indemnification, and Governing Law survive termination.

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

18.2 Jurisdiction

Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of 's-Hertogenbosch, the Netherlands.

18.3 EU Consumer Rights

If you are a consumer in the European Union, you retain any mandatory consumer protection rights under the laws of your country of residence. Nothing in these Terms affects your statutory rights as a consumer.